How can we help?
Get help with accounts, booking requests, vendor listings, messages, safety concerns, payments, or launch questions.
RentEvent support cannot handle emergencies. If there is immediate danger, injury, fire, crime, or a medical emergency, call 911 or local emergency services first.
Support Topics
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Include anything that helps us find the issue faster.
Quick Answers
Why can’t I see the same tools in every dashboard?
RentEvent uses role-based visibility. Customers, vendors, planners, and admins each see tools related to their role.
What should I do if a vendor or customer seems suspicious?
Use the report page and include screenshots, listing names, message details, request IDs, or anything that helps us review the concern.
Why are messages or notifications missing?
During launch, message threads are tied to booking requests and conversations. Include the request ID, listing name, vendor name, and account email when contacting support.
Can RentEvent guarantee a vendor’s service?
Vendors are independent businesses. RentEvent provides marketplace tools, but customers and planners should verify vendor qualifications, insurance, contracts, and event requirements.